rb88's Privacy Policy — Your Information is Our Responsibility
This document provides complete and transparent information on how your personal data is collected, stored, and kept secure.
Introduction & Scope
This Privacy Policy ("Policy") is issued on behalf of the rb88 platform and applies to rb88's website, mobile application, and all related services. By using our platform, you agree to the terms of this Policy.
rb88 believes that user privacy is a fundamental right. We commit that your personal information will be used only for the purposes described in this Policy and will not be unlawfully transferred to any third party.
Please read this Policy carefully. If you have any questions, contact our support team.
What Information We Collect
The following types of information may be collected for the operation of the rb88 platform:
2.1 Information Provided Directly
When you register an account, conduct transactions, or contact support, the following information is collected:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID or passport details (for identity verification)
- Financial transaction information: records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
- Communication history: messages sent via live chat and email
2.2 Automatically Collected Information
The following technical information is automatically recorded while you browse the platform:
- IP address and device type
- Browser name and version
- Usage patterns and duration on the platform
- Information obtained from cookies and similar tracking technologies
- Referral source and navigation patterns
2.3 Information Received from Third Parties
In certain cases, limited information may be received from trusted third parties for the purpose of identity verification or fraud prevention. Such collection takes place only under legal obligations.
Purpose of Data Use
rb88 uses your information only for the following legitimate purposes:
3.1 Service Delivery & Operations
- Account creation, verification, and management
- Processing financial transactions including deposits and withdrawals
- Providing gaming and betting services without interruption
- Managing bonuses, cashback, and VIP benefits
3.2 Security & Compliance
- Identity verification and anti-money laundering (KYC/AML)
- Detection of fraud and unauthorized access
- Ensuring platform security
- Meeting legal obligations
3.3 Service Improvement & Communication
- Analyzing and improving the user experience
- Sending relevant promotional information (subject to consent)
- Resolving support tickets and complaints
- Sending responsible gaming alerts
Data Storage & Security
4.1 Security Measures
rb88 has adopted industry-standard technical and organizational measures to keep your information secure:
- Data transfers are secured through SSL (Secure Sockets Layer) encryption
- Sensitive information is stored in encrypted form in the database
- Access control: only authorized personnel have access to the information they need
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
4.2 Data Retention Period
Your personal information will be retained only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by legal obligations. Certain types of information may need to be kept for longer periods due to legal, regulatory, or financial compliance requirements.
4.3 Data Breach Procedure
In the event of an unexpected data breach, we will notify affected users as quickly as possible and take the necessary steps to mitigate any harm.
Data Disclosure & Transfer
rb88 follows a strict privacy policy. However, limited disclosure of information may occur in the specific circumstances below:
5.1 Service Provider Partners
To operate the platform, we work with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and gaming software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.). These partners may only use the information for the purposes agreed upon by contract.
5.2 Legal Obligations
Information may be provided as part of a legal process in response to a court order, a lawful government directive, or a request from a law enforcement agency. In such cases, we will exercise maximum caution to protect the interests of users.
5.3 Business Restructuring
If rb88 undergoes a merger, acquisition, or other business change, user information may be transferred to the successor entity. Users will be notified in advance in such cases.
5.4 Prohibited Transfers
Under no circumstances will rb88 use or transfer your information for the following purposes:
- Sale to advertisers or marketers
- Promotional communications without your consent
- Unrelated commercial purposes
Cookies & Tracking Technologies
The rb88 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the website experience.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform — related to login sessions and security.
- Functional Cookies: Remember your preferences and settings — such as language selection.
- Analytics Cookies: Help improve services by analyzing how the platform is used.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work correctly.
User Rights
As an rb88 user, you have the following rights over your own information:
7.1 Right of Access
You may at any time request a copy of the information rb88 holds about you. Contact the support team and, following verification, the information will be provided to you in due course.
7.2 Right to Rectification
If any information stored in your account appears to be incorrect or incomplete, please request a correction. Maintaining accurate information is our priority as well.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for legal or regulatory reasons.
7.4 Right to Object to Processing
You may object to marketing communications or certain data processing activities. Register such an objection through the support team.
7.5 Right to Data Portability
You have the right to request your information in a commonly used, machine-readable format.
Protection of Minors
rb88 is strictly for persons aged 21 and above only. We do not knowingly collect personal information from minors.
If we become aware that a minor has created an account or provided information, that account will be closed and the associated information will be deleted.
If a parent or guardian suspects that their child has registered on rb88, please notify our support team immediately.
International Data Transfers
As an international platform, rb88 may in some cases store or process your information on servers outside Bangladesh. For such transfers, the following is ensured:
- The destination country or organization maintains adequate data protection standards
- Data transfers are secured through agreements or internationally recognized methods
- Transferred data remains protected under this Policy
We always endeavor to store user information locally wherever possible and to avoid unnecessary international transfers.
Policy Changes & Contact
10.1 Policy Updates
This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal obligations. For significant changes, we will:
- Update the "Last Updated" date at the top of the Policy
- Notify registered users by email
- We will display a notice on the platform
If you continue using the platform after the changes, you will be considered to have accepted the updated policy.
10.2 Contact Us
If you have any questions, comments, or complaints about this privacy policy, our support team is always here for you:
We will make every effort to respond properly to your request. For privacy-related requests, we may first need to verify your identity.
This policy reflects our commitment to the security and transparency of the rb88 platform. We are always committed to protecting your trust and privacy.